BC Technical is your bone densitometry service provider with OEM quality and value of an independent service organization. We deliver value, quality and reliability for our healthcare customers to maximize their BMD productivity, reduce risk and support regulatory documentation.
Bone Mineral Densitometry Service
Hospitals, imaging centers, and physician offices count on our nationwide network of certified and trained field service engineers, who focus on the BMD modality to maximize your investment and uptime. Whether you typically rely on the OEM, an ISO, or have an in-house maintenance team, we have a service offering that meets your needs including full service, preventative maintenance, and repair parts and service to help keep your bone densitometry equipment at OEM levels of performance.
Our nationwide network of field service engineers work with our customer support to deliver field-based corrective and preventative maintenance, quality assurance analysis, access to software updates, and applications training on bone densitometry equipment. With this extensive training, our field engineers are equipped to complete repairs as proficiently as possible because we provide them with:
Comprehensive tools and test equipment
Advanced and all-inclusive access to technical and clinical support
Exclusive availability to OEM parts
All-encompassing preventative maintenance process
We offer 3 different service plans to meet your needs in a cost-efficient manner. Our service plans are designed with comprehensive preventative maintenance to assure your system and documentation meets accreditation standards, and is performing optimally to maximize patient uptime.
Bone Mineral Densitometry Parts
BC Technical provides OEM parts to keep bone densitometry equipment running at factory levels. Our just-in-time (JIT) capability results in next-day service on most parts shipments, even hard-to-find parts.
We stock the replacement parts you need for timely repairs performed either by your in-house biomed technicians or by our nationwide team of highly trained field service engineers. This facilitates the fastest timeframes to return your equipment to good working order with minimal disruption to patient scheduling.
BC Technical builds quality into every parts shipment through our 100% parts inspection process. Each part order is thoroughly inspected for accuracy, packaged appropriately, and shipped on-time to healthcare customers worldwide.
Our Electronic Data Interchange (EDI) makes it easy to order parts. We offer streamlined parts ordering processes that consolidate multiple purchase orders into a single electronic transaction. Our expert customer service representatives help you cross- reference OEM part numbers, assist with part identification and answer questions on parts availability and alternatives.
On September 19,2019, Philips issued an urgent field safety notice to all Forte family users to discontinue use until further notice. This applies to all Fortes, including the Powerpack and the Jetstream. Our solution for our valued customers Remove Forte…
Atlanta Heart Specialists chooses BCT over OEM as their equipment services provider for NM and CT. Atlanta Heart Specialists is a cardiology group with eight locations northwest of Atlanta and 50+ physicians. Faced with increasing economic pressure and regulatory demands, the group needed to rethink how they acquire and service their imaging assets. They decided to look into switching their service agreement to a non-OEM provider. They met with BC Technical and knew they’d found a partner that would help them achieve their goals without sacrificing service.
Ryan Paul, Atlanta Heart Specialists
“The [Radiation Safety] course was excellent. Very informative. I will encourage my NM/Radiology staff to take this course. Thank you.”
Ramadass Satya, JPS Hospital
“After a full year with BC Technical, I can confidently state that their customer service is superb and their ongoing follow-up is excellent. In light of the positive experiences we have had with them, I am happy to recommend BC Technical as service providers.”
Barbara Locatelli, Mills-Peninsula Health Services
“I wanted to let you [BCT’s Refurbishment & Installations Team] know how much I/we appreciate your support and quick responses to all our needs while we have two Mobile MRI’s at your storage facility. It seems like you never rest, since even weekend and after hour emails were answered promptly and professionally. While one Mobile will be pulled, we still have one more in your care and we can rest assured that our equipment is well protected. Again, thank you very much!”
Dagmar Broda, Signature MRI
“Operating multiple sites in several states has given us an opportunity to truly evaluate BC Technical. We are completely satisfied in every aspect and recommend them to our colleagues in the nuclear medicine industry.”
Michael Davis, NMCSI
“BC Technical has been the ideal solution for our needs. Their refurbished equipment was an excellent alternative to the OEM. Not only did they quickly and efficiently install a system in my hospital, they made sure that I was completely satisfied with the imaging results of my patients. Their after-sale customer and technical support have proven to be invaluable.”
Boyd Jewkes, IHC
“I just wanted to tell you how much I appreciate your company and your service guys. We have been with your company around three years now, and I can´t say enough good things. These guys are the best. They have gotten our cameras up numerous times over the phone by walking our technologists through some basic troubleshooting. (They) can almost always diagnose a problem right over the phone. They will in turn order the parts, and come in and have the camera up and running with minimal down time.
I am a manager who manages a big department. I work with all types of service technicians. Your employees are some of the best I have ever come across. Please keep up the GREAT work …”
Terry Hopper, VA Medical Center Martinsburg WV
“I wanted to take a few moments to express my complete and overwhelming satisfaction with the job [BC Technical] does for my department. A few years ago BC Technical took over the service and repair from [an OEM] of all of [the molecular imaging] equipment in our department. Since that time I have been overjoyed with the service that many of your service engineers have done. I wanted to let you know that your company has gone above and beyond and continues to do so every day.”
Chad R. Morgan, Oakwood Hospital and Medical Center
[In the past], “there are two types of engineers that I have come across, one that has great knowledge and poor customer service and one that has great customer service but least experienced. Pete Nerat has both! The knowledge that Pete has and the ability to calm all of us down during a crisis, is priceless! He was able to restore the software for a GE Signa MRI system from a catastrophic hardware failure and repaired Image quality problems at Tempe St. Luke’s. I am in charge of Radiology equipment for three hospitals and my staff loves what Pete can do. I recommend you take care of him, an engineer of his caliber is hard to find.”
Keith Lartigue, Renovo Solutions
I just wanted to compliment BC technical on the great service they have been providing to the nuclear medicine department. On Aug 19, the Pegasys was not rebooting and Tim Cook was able to walk Tricia from Biomed through the process of bringing it back up, in the mean-time the table on the Forte broke. That left us without a working camera and 2 patients with radiopharmaceuticals in them waiting to be imaged. Tim was able to help Tricia get one system up and Jeff from BC Technical came in about 6:00 pm and was able to get the Forte back up, the collimators changed on the V60 and the patients were imaged. If it wasn’t for having BC technical the nuclear medicine department would have not been operational that evening. This is just one example of numerous times that BC technical has helped keep the department going.