At BC Technical, great service is what we do. Our comprehensive expertise in all major OEM imaging systems allows us to service the latest CT, MRI, PET, PET/CT, SPECT, SPECT/CT and Nuclear Medicine technologies. We also realize that, while there is a technical side to this business, it’s the personal side of working with our customers every day that truly makes the difference. Our friendly and experienced service team is dedicated to helping you whenever you need us. We’re proud to offer this level of personalized service standard for every BC Technical customer.
Not only will you save 20% to 30% over OEM agreements with a BC Technical Full Service Agreement, you’ll receive the highest quality service possible. With an average experience level of over 21 years, our Field Service Engineers are some of the most tenured in the industry. From the oldest to the newest CT, MRI, PET, PET/CT, SPECT, SPECT/CT and Nuclear Medicine systems, our engineers are factory-trained and certified.
BC TECHNICAL PROVIDES COMPLETELY CUSTOMIZABLE PLANS THAT LET YOU SPECIFY SERVICE PARAMETERS IN ORDER TO MEET YOUR EXACT SERVICE NEEDS AND BUDGET REQUIREMENTS:
- Response Time
- Flexible Service Hours
- Up-time Guarantee
- Preventative Maintenance
WITH A FULL SERVICE AGREEMENT CUSTOMERS ENJOY PRIORITY ACCESS TO OUR SUPPORT/SERVICE NETWORK:
- Clinical Support with direct access to Senior Clinical Specialists.
- Clinical Support with coast-to-coast time zone coverage (8:00 am-8:00 pm ET/5:00 am-5:00 pm PT)
- Live 24×7 Support
- Remote Diagnostics
FIRST PASS AGREEMENT
Designed for practices, clinics and hospitals that employ their own in-house Clinical Engineers to support their equipment, First Pass Service from BC Technical offers a true cooperative Agreement that saves you money while ensuring you have the service and support resources in place to deliver the uptime needed.
First Pass Service Agreements are available to all customers who have a Clinical Engineer that has been trained by the OEM or BC Technical on the covered system(s). This type of Agreement provides an ideal backup in the event you need extra help because of increased workload or staff shortfalls. You can also call on First Pass Service when additional outside expertise is needed to handle unusual or unique service challenges.
Service Agreements include coverage on coldheads, compressors, lines, helium fills and remote monitoring to avoid damage to the system and reduce the chance of cryogen loss.
Avoid disruption to your imaging practice and your patients’ schedules with proactive, Preventative Maintenance by BC Technical. Preventative Maintenance is performed by our nationwide service force, featuring the industry’s most tenured Field Service Engineers (FSEs) who average over 21 years of experience. BC Technical offers flexible scheduling that will allow Preventative Maintenance to be completed outside of your normal operating hours, helping you maximize uptime.
TIME AND MATERIALS
Do you prefer the flexibility and freedom of Time and Materials service? Then count on BC Technicals nationwide service force for rapid response and quality work. You’ll save significantly over published OEM hourly rates. In addition, materials from BC Technical are typically 40% to 60% less than OEM list price, saving you even more.